The general components of enterprise architecture framework in e-Commerce: A systematic literature review

Online transaction has been booming in this era, there are so many customers use this method for buying some product through electronic media. Implementation model of enterprise architecture framework in e-commerce usually work successfully, but in some enterprise since the model of enterprise architecture has been applied, companies seeing the lack of alignment between business and technology designed, so companies need to find solutions for fixing the problems. One of the purposes of this literature review is to analyze the components of enterprise architecture framework to support business processes with technology of e-commerce system. This study uses a systematic literature review method, step of search process reviewing various sources of databases by using keywords related to the topic of research, and the data obtained is classified based on the inclusion and exclusion criteria. There are 117 papers identified with the topic research, then selected into 50 papers to review. The research result finds six components of enterprise architecture framework is the most influential in the development of e-commerce systems, which are business, system, design, technology, service, and people.