Analysis of human factors to the adoption of Internet of Things-based services in informal settlements in Cape Town

There are many challenges for the adoption of the Internet of Things (IoT). These include issues like reliability, power, connectivity, regulation, cross-border traffic, privacy, security and interoperability challenges. Much of the literature on the IoT focus on these technical and policy factors, and usually in the context of developed countries. This study explores the non-technical i.e. human factors that influence the adoption of the Internet of Things based services in informal settlements. The IoT-enabled services presented in this study are used in potentially life threatening situations with notification provided in the form of an audio warning, a light or a change in light colour as well as a text message sent to the participant's cellular phone. Some of the findings in this study concerning an individual's willingness to adopt such a service were expected. These include affordability and knowledge of the technology itself. Other core factors investigated include: whether the participant's basic needs are fulfilled before/by using the service; the level of scepticism of residents; the degree with which the technology or service affects one's level of safety and security; and whether there is a benefit to the greater community.