Using of multi-agent system to model a process of maintenance service and repair of equipment of a service company

This report examines the issues of improving the efficiency of use of available funds for the maintenance and repair of equipment, reducing the burden on the staff. We have investigated and analyzed the process of repair and maintenance of a service company. We have defined basic models and its set of functions. This work is based on agent-based approach to simulate MRO process. Logical and conceptual models of multi-agent systems of MRO process have been developed.