Patterns for improving mobile user experience

Mobile telephone sales are achieving a constant growth on the global level as well as locally in Slovenia, where stores have a record of approximately fourfold increase of mobile device sales in the last 6 years. Accordingly, the development of mobile applications and services has also escalated, however, not every mobile application received the anticipated acceptance rate. The reason for poor success of mobile applications can be low user experience. The paper focuses on the concept of a mobile user experience definition and enhancement, addressing the questions (1) what is mobile user experience, (2) how to measure the mobile user experience and (3) how to improve the mobile user experience based on mobile design patterns. Results of a case study are included, recording the behavioural characteristics of 27 users using a mobile application for checking receipts, evaluating its ease of use, usefulness and other user's needs and requirements.