Transformation of culture for slum residents

Electricity suppliers have low revenue expectations in slum areas due to various risk associated as social and economic conditions. Series of initiatives taken by Tata Power Delhi Distribution Ltd (TPDDL) as pilot and then implemented to uplift the quality of life of slum resident's as adoption of technology for humanitarian cause: • Energy efficient distribution transformers installed and supply given thru Air Bunched Conductors. • US$ 1565 free accident insurance cover for slum consumers on taking legal connection. • Vocational Training Centers and functional literacy to illiterate women. Medical van and drug rehabilitation camps. • Motivational Schemes to encourage regular payment of bills. • Local leaders as franchisee and ladies from slum employed as “Brand Ambassadors” as support to consumers. • Innovation Council and Cultural Club of slum ladies who work for TPDDL. • Safe Electricity and Water to community. Helped in reducing AT&C losses by more than 45%, removing unsafe situations and reduction of technical losses by about 2%, more than 45% population earlier living with stolen electricity now have legal electricity and living with dignity. The demand billed has increased by 360% from US$ 5 million to US$ 18 million. The slum residents are happy with TPDDL initiatives for social up-gradation of slum residents and >71% residents have rated us “Excellent and Very Good”. The model implementable to all slum areas across the world as it helps achieving social and commercial goals. This publication will help spread TPDDL best practice across the world.