Data mining Twitter during the UK floods: Investigating the potential use of social media in emergency management

During a large-scale crisis, many people use social media to share information. However, emergency services are unable to use this information easily due to data quality and quantity issues. We use Twitter data generated during a recent flooding crisis to gain insights into this problem, evaluating techniques that could be used in real-time to provide actionable intelligence to emergency services. Our work also includes an exploratory analytical study of the data.