Exploratory analysis of ICT best practices for Brazilian federal universities

The information and communications technology (ICT) governance seeks a better investment in technology resources to improve the organization's performance and its productivity. Organizations usually employ tested process and documents also called best practices of ICT. Due to the nature and way of management in public institutions, these type of organization requires specific studies to implement best ICT practices. This work aims to define a group of best ITC practices for Brazilian federal universities using an information technology plan (ITP) from a selected university, and a normative instruction from the Brazilian federal government (IN04/2014) that treat the way institutions should hire they ITC solutions. With the obtained pieces of information gathered using the ITP and the IN04/2014, it was possible to obtain a set of ICT best practices focused on the Brazilian federal universities needs.