Quality of service management in health care organizations: a case study

Health care organizations are looking for information technology (IT) based solutions to face increased competition changing government regulations, and the challenge to improve efficiencies and the quality of service. Many health care organizations have established cost effective enterprise-wide computing technologies. The accessibility of patient information including data and images from anywhere/anytime over the distributed network systems, greatly improves the effectiveness of the patient encounter and thereby quality of service (QoS) management in health care organizations. This cannot be achieved without the involvement of human element at all stages of health care management environment where services must be consolidated without compromising the quality of patient care. This paper addresses the problem of developing QoS specification in health care industry.