Integrating usage data into the planning of Product-Service Systems

During the use phase of Product-Service Systems (PSS) various kinds of usage data describing the interaction of user and PSS are collected. This information could be used to design PSS tailored to the needs of the users, but in industry this possibility is not utilized due to a lack of support for the analysis of the data. In this paper we present an approach and a model for systematically integrating usage data into the planning process of PSS.