Benchmarking lean practices and performance measures of a hospital

Purpose of this study is to benchmark the lean thinking practices and performance measures adopted in a case hospital by comparing it with a with-in benchmarking partner and best-in class benchmarking partner hospital which has been known for pioneering in lean implementation. Multiple case study approach and Xerox benchmarking model is being deployed to achieve the purpose of the study. A case hospital chosen has been implementing lean and value based improvement for more than nine years. Primary data of case organization and secondary data of benchmarked partners have been used for the comparison. Benchmarking the practices and performance measures implemented at the case hospital revealed that the hospital is in its transformation stage when compared to with-in benchmarking partner and best-in class benchmarking partner. Current study is the first one to detail the procedure on how to perform benchmarking for a hospital implementing or attempting to implement lean thinking.