The intelligent web: Tools for knowledge management and sharing

Modern companies and enterprises, to be competitive, need to be able to capture, integrate, connect, manage and share heterogeneous information and knowledge, about the different actors and elements involved in their systems: processes, activities, procedures, people, documents, etc. Knowledge comes from different sources, in different formats, and sometimes is implicit and not written; in addition, it dynamically evolves, it often requires the contribution of a collaborative team. This paper describes how intelligent web tools can provide new opportunities for knowledge representation, formalization, management and sharing. It firstly introduces the concept of “intelligent web” as a synergic combination of Web 2.0 and Semantic Web technologies. The second part of the paper presents the AWI environment to demonstrate the practical applicability of the intelligent web approach for knowledge management, in particular in the field of manufacturing and business process management.