Implementation of an operations management system in eight Spanish SMEs

Innovation on the base of technologies in the operation management function is key for the competitiveness of the SMEs. This paper analyzes the learnt lessons related to the implementation of an “Operation Management System” (OMS) in a group of eight Spanish SMEs and provides guides to make it more efficient. We applied Lean Manufacturing techniques in the pre-implementation phase. Then, we reflect on specific and practical issues with the objective to ensure a successful implementation and encourage SMEs to adopt this type of technological tool. We describe the main occurred incidents and the corresponding contingency actions as well as the best practices identified in the participating SMEs. We highlight the relevance of tackling with the resistance to change through the communication and training. Regular meetings with managers are considered key for the success of the project.