BPFM: A Notation and an Approach to Homogenize Variable Business Processes for Public Services

Nowadays Public Administrations have to promptly react when the introduction of new law prescribes the provision of a new service or a change to an existing one. The law defines many information about the service to provide, including an high level Business Process and its related variability in order to permit the reuse on an abstract specification that could drive the refinement activities within each administration. In this paper we present a modeling notation and an approach to homogenize as much as possible PA Business Processes considering their variability.