A new framework for customizing ERP systems in a multi tenant SaaS environment

Customizing cloud ERP systems is considered one of the biggest issues in the multi tenant environment. This paper aims to propose a new framework, allowing tenants in the cloud ERP to change the ERP's source codes in order to meet their requirements. We inspired by SAP systems to get better understanding of the structure of ERP systems, and to propose a web based ERP application. Afterwards, we illustrated how we improved the proposed web based ERP application to support the customization process in multi tenant environment. The proposed framework is based on a strong architecture that manages and controls the customizing of the tenants to tailor the cloud ERP system without affecting each other.