A conceptual framework for cloud-computing management: An end-user environment perspective

The flexibility and scalability of cloud computing affords organisations with a wider range of operational options while reducing capital expenditure. Therefore organisations leveraging the benefits of cloud computing are likely to observe improved company performance and organisational competitiveness. Despite the immense benefits that cloud computing brings to organisations, there are risks and fears associated with its implementation. Common risks stem from end-user fears of a perceived loss of control of their sensitive data. Therein lies the core purpose of this paper: It provides a framework for managing cloud computing from an end-user environment perspective. Research was conducted and empirical data collected from a sample of active players in cloud computing in South Africa. The analysis of the results provided a basis for developing a conceptual framework for cloud-computing management and focussed on the end-users. This framework presents an innovative technique that implements publicly acceptable standards, policies and procedures as well as management controls.