Automated Repair Service Bureau: The trouble report evaluation and analysis tool

The Trouble Report Evaluation and Analysis Tool (TREAT) is a system that provides Repair Service Bureau (RSB) personnel with an effective analysis tool for trouble reports that have been repaired (closed). TREAT consists of a set of computer-produced reports that can be tailored to the user's needs through the use of a simple report generator language. The user is supplied with approximately 50 reports written in the report generator language and can build new ones or change copies of the standard ones. With the aid of a large collection of written documentation and the methodology supplied with the software, users can investigate certain problem areas and determine possible solutions.