Egidio: A non-invasive approach for synthesizing organizational models

To understand and improve processes in organizations, six key questions need to be answered, namely, what, how, where, who, when, why. Organizations with established processes have IT system(s) that gather(s) information about some or all of the key questions. Software organizations usually have defined processes, but they usually lack information about how processes are actually executed. Moreover, there is no explicit information about process instances and activities. Existing process mining techniques face problems in coping with such environment. We propose a tool, Egidio, which uses non-invasively collected data and builds organizational models. In particular, we explain the tool within a software company, which is able to extract different aspects of development processes. The main contribution of Egidio is the ability to mine processes and organizational models from fine-grained data collected in a non-invasive manner, without interrupting the developers' work.