Embedding knowledge in HR processes

The traditional methods of digitizing processes do not lend themselves to effectively capture or capitalize on the knowledge assets, particularly when they involve HR processes. Knowledge Management initiatives result in a central portal and, as such, is separate from the HR transactions. When disconnected from HR connectivity programs, intranet knowledge portals suffer from two limitations: User needs to make conscious efforts to seek, search and use related knowledge. User also needs to be conversant with the ontology and semantics to get all the relevant knowledge. We propose a knowledge management framework for large companies of knowledge workers, which will (i) Construct the `whole person' from both transaction and knowledge systems of an enterprise (ii) Intelligently embed the knowledge in context of the HR transaction (staffing, employee engagement, leadership development, attrition) and (iii) Use the same touchpoints to capture, refine and transfer the knowledge elements.