Enhancing accessibility: Mobile to ATM case study

People with disabilities encounter daily many barriers that prevent them to interact with electronic devices in their surroundings. The INREDIS project has designed a cloud based platform to overcome these challenges by turning mobile devices into personalized and universal remote controls. In more detail, the INREDIS platform is capable of identifying the user needs, personalizing the mobile phone interface to enable multimodal HCI and interacting with the target device. In this paper we describe the design, implementation and evaluation with real users of this accessibility platform in a banking environment. The developed prototypes depicted in this paper provide multimodal interfaces for people with visual and motor difficulties so they can execute some banking services at an ATM by interacting with their smartphone or computer. Tests results and optimistic user's feedback confirm that the use of a mobile device could enable a more secure and accessible mode to interact with indoor and outdoor devices.