Why Do Users Employ the Same System in So Many Different Ways?

The paper mentions that a technology appropriation perspective, augmented by complementary theories of change and the use of multiple methods, is a powerful way of explaining diverse uses of a system. It describes a multitheoretic and multimethod approach for investigating why information and communication technologies' (ICT) patterns of use are so diverse across individuals and over time. Investigations of the individual and sociocultural influences on patterns of use tend to rely on a particular theoretical perspective and an aligned method.