An enhanced approach to improve enterprise competency management

Nowadays, in enterprise environments there is a wide and consolidated utilization of software for the human resource management providing functionalities like organizational management, personnel development, training event management, etc. that lay upon a competencies repository mostly populated through expensive and inefficient data entry activities. The new trends in Web 2.0 see a paradigm namely Enterprise 2.0, for supporting business activities within organizations. Web 2.0 is mainly exploited to sustain collaboration, information exchange and knowledge sharing. This work introduces an agent-based framework for the dynamic refinement of employees' competencies profiles by analyzing and monitoring collaborative activities executed through Enterprise 2.0 tools (e.g. corporate blogs, enterprise wikis, etc.). A fuzzy extension of Formal Concept Analysis model supports the elicitation of implicit knowledge and the content structuring into a conceptual representation. The resulting concept-based organization of initial user-generated content will be exploited to provide automatic hints to human resources (HR) managers in order to support them in making safer decisions that involve employees' competencies.