Knowledge-based feedback of IPS2 use information

In current product-selling business models producers do not have any access to customer product use or service information. The emerging Industrial Product-Service Systems (IPS
²
) enables the provider to access and control that data and create new opportunities to generate product use knowledge, which could be delivered to IPS
²
developers and planners to improve subsequent/future product generations and services. The paper in hand describes a comprehensive solution for the generation, management and provision of product use knowledge as a feedback for product/service development and operation.