Evaluation Indicator System and Weights Research of Communication Effects in ERP Implementation Project

Based on communication theory and characteristics of communication in ERP implementation project, this paper focuses on communication influencing factors analysis and proposes a new two level evaluation indicator system of communication effects for ERP implementation project. Besides, this paper carries on a weights research of the indicator system by means of the analytic hierarchy process (AHP) method, questionnaire survey and expert scoring method. The indicator system and weights research can serve as a basis to evaluate communication effects in the context of ERP implementation project and help management team to prioritize their attentions according to the weights of elements. Furthermore, this paper is an exploratory research about communication in ERP implementation project and provides rudimental idea for later research.