Modernizing Government: Reengineering through Knowledge Management Approach

Knowledge management (KM) in electronic government (e-government) is a critical factor for e-service delivery and it has always been a constant concern in public administrations. Many information and communication technology (ICT) enabled applications of KM have become available to support policy development and implementation tasks. Plans to modernize government processes and practices are leading to a reconsideration of how to manage the vast range of knowledge resources that are found within the public sector. Much of the work in the public sector revolves around the use and interpretation of information and knowledge. With the quantity and multiplicity of types of information being held and used within the public sector, managing knowledge is a difficult task. One consequence of this is that concepts of KM are increasingly being applied. Today in response to the changes in globalization, growing customer demands and increasing ICT possibilities the public sector adapts approaches that have proven to be successful in business environment. The paper addresses the KM key issues, activities and questions whether the KM approach that has proven to be successful in business environment is applicable to the provision of modernizing government.