A Structural Framework of SPMS for Value Chain of Service Supply Chain by Ecology Analogy

To measure service supply chain (SSC) with penetrable value perspective, a structural framework of strategic performance measurement system (SPMS) for value chain (VC) of SSC is put forward by ecology analogy. Based on the belief that the competition and cooperation of value supply in supply chain (SC) and value demand in demand chain (DC) are the root of dynamic complexity of SSC, a general value flow model in SC and in DC are put forward respectively by analogy with the universal energy flow model. The measures extracted from the two value flow models consider main interest groups of a firm. A structural framework for firm is a self-evident structure with two fulcrums of the co-action between the firm and suppliers or between the firm and customers, which helps expressing the balancing of contradictory goals. A three levels (firm, SSC, environment) structural framework of SPMS for VC of SSC interlinks many pairs of supplier/customer and integrates spatiotemporal SSC structure and environment, which might realize the dynamic evolution of the structural framework of SPMS for firm with SSC and environment.