The future of customer control

The state of the art in the various segments of the customer control network management business is surveyed, and projections of the future of each of these segments are presented. Among the anticipated developments discussed are the use of expert-system-based technologies to automate the alarm correlation function, convergence on five principal data network standards, the use of automated tools to reconfigure remote PBX installations, the correlation of physical and logical network management, and the emergence of new segments of the network management marketplace. Customer requirement and problems that are shaping future network management solutions are examined.<
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