Review of knowledge transfer program based on mobile phone (KEITAI)'s technology prediction and its psychological impact on users

Under the rapid spread of mobile phone (KEITAI) in recent years, it is expected that the introduction of new technology and functions will further increase the gap between users in their consciousness of KEITAI's new technology. In view of such background, we have conducted the research for the safer usage of KEITAI. We so far proposed and conducted a seminar as a method of knowledge transfer to bridge the gap between KEITAI users as well as between new technology and user consciousness. The seminar is organized based on the KEITAI user survey results and the analysis of the existing KEITAI products. We analyzed the level of user's skill in KEITAI usage and the seminar includes a training program adapting to this 4 different user groups. We conducted a survey for KEITAI user consciousness asking about the feasible KEITAI technology and services in the near future. In this report, we compare the different user group's survey results to review the points that will expand the gap between users and clarify the points that need knowledge transfer to solve the user's gap in knowledge. Further, we conducted an effect measurement after the KEITAI seminar to confirm its effectiveness. We adopted scaling technique based on semantic differential method and factor analysis to review the validity of our KEITAI seminar in a broad sense.