Design and Implementation of Venous Industry Call Center Based on Softswitch Technology

The connection between telecommunications networks and Internet has been the reality for the development of information technology. With the advancement of CTI and Internet technology, call center model keeps improving and enlarging its application field. Take Ziya Industrial Park of circular economy as the example, this paper designs a management information system of venous industry for collecting waste based on the new generation Call Center. By using the soft-switch technology, the system can not only save the operation cost, but also improve its operation efficiency, through the non-voice service that directly recording customerpsilas information to database server using the field to reduce the peoplepsilas workload.