The State of Play in Jordanian E-government Services

This paper presents the major Information and Communication Technology (ICT) initiatives that have been taking place in Jordan and their effect in creating and promoting an e-culture within the Jordanian society. This is followed by an analysis of the Jordanian public e-services’ state of play using a previously proposed conceptual framework, the 6I maturity model, as a benchmark to gauge the maturity stage of these e-services, and to assess their perceptual effectiveness. This analysis is a part of a major field study which explores the perceptions of users’ and providers’ of the Jordanian public e-services. Overall, this paper concludes that most of the public e-services in Jordan are still in an early stage, and with the exception of a very few e-services, most of them have not obtained many of the expected outcomes that the rhetoric of national strategies has promised. Moreover, the study has confirmed through empirical investigation using the 6I maturity model that eservices do not necessarily evolve in stages of maturity as suggested by traditional maturity models.