Dimensions of eTransformation

Today's businesses, particularly small to medium enterprises (SMEs) are having problems finding and implementing the most optimal information and communication technology (ICT) for their organizations. The processes needed to find and implement technology require organizations to learn how best to make use of the ICT and eTransform. Research however indicates that a successful eTransformation is not only influenced by ICT factors but also by non ICT factors. The aim of this study was to identify factors that influence eTransformation and map them into eTransformation dimensions. Our research confirms and literature reviews highlight that eTransformation is a Multidimensional Process. To identify dimensions influencing eTransformation we studied a process of how 17 SMEs from the NSW metropolitan region adopted ICT. Our findings indicate that eTransformation happens across four Dimensions in the following order: strategy, structure, tasks and processes and IT (information technology) tools and systems.