Electronic Government Services Integration Degree: An Empirical Study

The initiative and development of e-Government (e-Gov) is a kind of national strategy and a systemic engineering. As a way to locate its progress, the evaluation to e-Gov platforms, Web sites, and service capabilities is critical and meaningful for their further development deeply. However, the studies in service capability evaluation also need more efforts. This article proposes the conception of 'e-Gov service integration degree (EGSID)' firstly, which is used to describe the density of e-Gov services. And then, the evaluation theory and method are discussed. Continuously, the progresses of Chinese local e-Gov Web sites are surveyed to examine the suitability of the method. Finally, as a result of byproduct, the paper reports the analysis of EGSID and other related themes, such as the relation between EGSID and users' satisfaction. The method and results are likely to benefit administrative policy makers, government agencies and information system designers.