Visualized Voice Service System by VSXML

The paper presents Voice Service XML (VSXML) technologies to transform the traditional voice services into the visualized ones for mobile phone users. The technologies contain VSXML formatted files, VSXML Designer, and VSXML Renderer. The VSXML file encapsulates the interactive Question Units plus the communication protocols during the voice services conversation. The VSXML Designer is a toolkit can provide visualizable and handy applications for voice service designers. The VSXML Renderer generates the corresponding controls of the voice service conversion according to the VSXML file. The techniques have been designed and implemented to Motorola and Nokia mobile phones. We did the preliminary investigation regarding the VSXML Designer toolkit usage as well. The paper concludes the technologies are flexible and easy to adapt. In general, the voice services can be visualizable completely if there is no database accessing. We also addressed the future work of the technologies.