The precursor to an industrial software metrics program

A common reason for why software metric programs ‘fail’ is through lack of participant support and commitment. In this paper, we describe the results of a study which examined the knowledge that subjects had and the opinions they had formed of previous metrics initiatives in the same organization. The research was undertaken by one of the authors as a precursor to a planned metrics initiative in the same large, UK-based company. The study attempted to understand the likely issues that would have to be addressed by that planned metrics program. A key theme to emerge from the analysis was the importance of all participants being aware of the program objectives, and the purpose and use of the data being collected. As part of the analysis, the study also draws on the role that ‘timely’ involvement plays within a metrics program and how that can influence its associated practicalities.