A Process Improvement Approach to Improve Web Form Design and Usability

The research presented in this paper is an examination of how the concepts used in process improvement may be applied to a web form to improve design and usability. Although much research is being conducted in improving the security and usability in how users input information to web sites, the HTML form remains as the primary source of user-web input. Thus far, a "process " oriented approach has not been explored in the literature as a methodology to improve user input interfaces on the web. Our approach is focussed on capturing as much user data as possible and using the process improvement engine as a tool to extract knowledge from the data so that the web form can be improved in terms of usability, clarity, security and user assistance.