mGovernment: A Reality Check

Effective management is considered a vital factor for harnessing the potential of any mService project. This paper is a further step into a research project that aims to measure the effectiveness of mGovernment services. The author reports on the results of a survey aimed at highlighing and defining the barriers to the success of mGovernment service projects. He analyses suggestions to overcome those barriers from the perspective of mobile government and mobile technology experts from nineteen countries around the world. Despite the fact that these experts identified four types of barriers in their answers to the survey, they only provided suggestions for overcoming three, which are considered the reality check for controlling the progress of any mService project.