Coordination Network Analysis: A Research Framework for Studying the Organizational Impacts of Service-Orientation in Business Intelligence

Business intelligence (BI) technology and research is maturing. In evidence, some practitioners have indicated a shift in the nature of their data warehousing challenges from being technical in nature to organizational. This research is based on a case study involving the BI services unit of a large, Fortune 500, financial services organization that is experiencing some of those "organizational" challenges. As a solution, this organization decided to implement a service-oriented enterprise (SOE) structure to address some of those challenges such as collaboration and standardization in a complex, interdependent environment. However, because of the newness of SOE and the limited volume of rigorous research in the area, it is difficult understand or estimate the organizational and human impacts it will have. This paper proposes a coordination network analysis as a research methodology for estimating and optimizing the impacts of SOE at the individual and group level