Improving Employee Satisfaction on Performance Appraisal: A Case Study on Thai Companies

A company's success often depends on its employees' performance. Performance appraisals on employees need to be conducted regularly in order to improve quality of work. Inappropriately performed appraisal can lead to employee dissatisfaction and decline in work performance. We conducted a survey on performance measurement by sending out 300 questionnaires to some government agencies and some private companies in Thailand and obtained a response rate of 48.5%. The survey was done in order to obtain information regarding the existing appraisal systems in Thailand; the criteria being used in the appraisal systems to evaluate employees; employees' level of satisfaction on job, training systems and feedback methods; and to get a better idea of what kind of appraisal system would be suitable for Thai companies. Certain hypotheses were set and data analyses were performed on the data collected from the survey. The data analysis has helped us to determine the factors which truly affect and are important to improve employee satisfaction on performance appraisal. These factors can be used to construct a computer-based performance measurement system in a quantitative way, which should result in higher satisfaction for both employers and employees