A Multi-Agent Experience Based e-Negotiation System

This paper presents an alternative approach to modeling of an e-negotiation process based on integration of case-based reasoning with multiagent technology whose complementary properties can be advantageously combined to build an efficient e-negotiation model where using any single technique fails to provide a satisfactory solution. Integration of centralized and decentralized decision making techniques allows to minimize the volume of required communications between negotiating parts, thus making the negotiating process itself less susceptible to the network problems. Reusing previous successful solutions for current problems, capability to avoid repeating the same mistakes leads to improved quality of agreement, mutual acceptance and satisfaction. Modular design allows easy integration into other e-business services, such as contracting, scheduling, supply chain management, dispute resolution, etc