Guidelines for user interface design for military reserve computer operators

The operators of DBMSs (database management systems) at battlefield command centers in military reserve units are initially novice and then occasional users. Failure modes in using these systems are analyzed in terms of human factors. Using theories of human behavior in interactive systems, guidelines for dialog design are introduced. The guidelines were applied to the design of a utility package to be used by programmers of DBMSs for occasional users.<
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