Preliminary study of information sharing technology adoption by crime analysts

Recalcitrant groups (RGs) are those who reject new technology, in spite of having recognized a need for the technology and awareness of its potential benefits. This study proposes a survey method that combines logistic regression and usage statistics to examine technology adoption. This method was used to evaluate the effect of preference and usability factors on crime analysts' adoption of a Web portal for information sharing. The initial decision to adopt was assessed by survey results, usage statistics and user feedback. The portal did not succeed because of the following reasons: lack of time to use it; having only recently gained access to it; low Internet usage; and poor usability. As a result of this case study, preliminary design guidelines for RGs were developed.