A framework proposal for integrated process management, with emphasis at result feedback trough operational performance measurement

This paper is aimed at development, implementation and discussion of a framework for management of processes focused in obtaining continuously monitored results, ensuring sustainable competitive advantages and triggering discussions about the importance of performance measurement use as feedback for goals and strategy review. The main point of the approach is at proposition of a chain application of worksheets, as suggested by Platts in 1993, exposing companies which adopt this processes to advantages of strategy reviews.