Using quality models in software package selection

The growing importance of commercial off-the-shelf software packages requires adapting some software engineering practices, such as requirements elicitation and testing, to this emergent framework. Also, some specific new activities arise, among which selection of software packages plays a prominent role. All the methodologies that have been proposed recently for choosing software packages compare user requirements with the packages' capabilities. There are different types of requirements, such as managerial, political, and, of course, quality requirements. Quality requirements are often difficult to check. This is partly due to their nature, but there is another reason that can be mitigated, namely the lack of structured and widespread descriptions of package domains (that is, categories of software packages such as ERP systems, graphical or data structure libraries, and so on). This absence hampers the accurate description of software packages and the precise statement of quality requirements, and consequently overall package selection and confidence in the result of the process. Our methodology for building structured quality models helps solve this drawback.