Towards support for personalization and customization in a collaborative environment

Support for customization is an important capability in the information world faced by knowledge workers today. It can be an important tool in helping them to find, access, and work with the information they require to perform their tasks. This is especially true in a collaborative setting. This paper describes a customization architecture specifically designed for knowledge workers. It examines the current status of the architecture and a prototype system based upon it, with an emphasis on the support it provides for collaboration. Ongoing and future research for the project are also described, to examine how the architecture is being expanded to increase support for additional modes of collaboration.