Assessing the usability of e-government websites of Bangladesh

Usability is the key quality attribute of e-government websites to provide the optimum services to the citizens of the developing countries. This study is aimed to investigate the current usability status of e-government websites of Bangladesh. An empirical study has been conducted to find the possible usability problems of e-government websites of Bangladesh using the two analytical usability evaluation methods. The study was replicated with 22 test-participants. The study results indicate that e-government websites of Bangladesh are significantly suffering usability problems.