Electricity customers' attitudes to smart metering. Experiences from the Norwegian market

Over the next 4-5 years all Norwegian electricity customers will follow the rest of Europe in implementing automatic meter reading. For the customers, this means new opportunities to monitor one's own power consumption, simpler invoices, access to new services, and it is no longer necessary to read and report the measurements to the grid operator. For the power industry this is an extensive project, where details need to be planned out, line of technology chosen, and where the customers' trust and the companies' credibility is at risk if the project fails. On the other hand, it lets the sector enjoy better control, more efficient readings, and a unique opportunity for direct contact with the customers.