Managing interpersonal conflict

The author outlines five possible ways people manage their interpersonal conflict in the corporate setting: by avoiding, coercing, compromising, soothing, and confronting. It is pointed out that, of these, confrontation is the most productive. Five steps to confrontation include being upfront about a specific incident, explaining its effect on you, describing your feelings about it, communicating your needs and offers for future, and knowing to end it there. It is concluded that a person's ability to manage interpersonal conflict communicates that person's belief in his or her self-worth.<
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