Optimization of the Business Processes via automatic integration with the Document Management System

In today's global business environment, the importance of customer service, cost-competitiveness, and quality are key factors in determining an organization's success, or undesirable failure. Organizations try to optimize their processes to maximize their profits and make the very process faster. Users usually work with documents in the process. Working with documents makes the process more slowly, since the documents are important to be scanned and attached to the form. This work presents the optimization of such processes. It is achieved by automatic integration of Business Process Management and Electronic Document Management Systems. Improvements and results achieved by proposed integration are presented in this research. The model that is created enables monitoring of defined Key Performance Indicators in the identification process of the bottlenecks in the process. The process can be optimized by increasing the number of resources on the activities that are a bottleneck in the process. Such a solution has been tested in the process of opening a bank account.