Managing issues through the lifecycle of IT service offshoring projects

Western countries' information technology and software intensive firms are increasingly producing software and IT services in developing countries. With this swift advancement in offshoring, there are many issues that can be investigated to enable companies to maximize their benefit from offshoring. However, significant challenges can happen throughout the lifecycle of offshoring IT service projects which turn the potential benefits into losses. This research investigated CMM/CMMI best practices and their effect on managing and mitigating critical issues associated with offshore development.