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BROWSE SEARCH IEEE XPLORE GUIDE SUPPORT
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FAQ for IEEE Journals Library Plus
1. What is IEEE Journals Library Plus?
2. Who can subscribe?
3. How do I access my subscription?
4. Do I have access to a full search of the IEEE Xplore database?
5. Is there a time limit for using up my documents?
6. How do I access my file cabinet?
7. Can I still use the file cabinet after I have reached my download limit?
8. Does IEEE offer support to help teach my workgroup about IEEE Journals Library Plus?
9. Who do I contact for technical assistance?

1. What is IEEE Journals Library Plus?

IEEE Journals Library Plus is an online subscription providing businesses unlimited access to the full text of all IEEE journals, magazines for the current year plus the previous two years, as well as limited article downloads of journal articles older than three years and conference articles. It also provides download access to 5 applied physics journals published by the AIP/AVS. Subscribers can view, print, and file documents to their workgroup's electronic file cabinet for easy collaboration.

A subscription to IEEE Journals Library Plus can be purchased for $24,995 USD. Note: IEEE Standards, Educational Courses and IET articles are not included.

For more information, visit http://www.ieee.org/go/journalsplus.

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2. Who can subscribe?

Any business organization may subscribe to IEEE Journals Library Plus. However, it is intended for businesses and workgroups with light to moderate demand for shared content for project work.

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3. How do I access my subscription?

Access to IEEE Journals Library Plus is granted by either IP address range, our preferred method of authentication, or username/password.

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4. Do I have access to a full search of the IEEE Xplore database?

As a purchaser of an IEEE online product, you are entitled to the full search capabilities offered by IEEE Xplore.

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5. Is there a time limit for using up my documents?

Subscribers have 12 months to use their downloads. Unused downloads will be forfeited at the end of the 12 months.

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6. How do I access my file cabinet?

A link to your organization's shared file cabinet appears on each page in IEEE Xplore once you authenticate as an IEEE Journals Library Plus user.

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7. Can I still use the file cabinet after I have reached my download limit?

All documents downloaded to the file cabinet will be accessible for a minimum of 12 months from the subscription start date. In order to maintain the file cabinet beyond the 12 months, a renewal of IEEE Journals Library Plus is required.

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8. Does IEEE offer support to help teach my workgroup about IEEE Journals Library Plus?

Free training materials and awareness building posters/flyers will be available to help promote the product to your workgroups.

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9. Who do I contact for technical assistance?

First, select the context-sensitive Help and other online resources. If you need additional assistance, complete the online Technical Support Form to contact Customer Service.

Email: onlinesupport@ieee.org
Phone: +1 732 981 0060 (Worldwide)
  +1 800 701 4333 (U.S. and Canada)
Fax: +1 732 981 9667
Mail: IEEE Customer Service
445 Hoes Lane
Piscataway, NJ 08854-1331,USA

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