ContactPoint: helping large organizations collaborate

In this paper we present what we have learned while working with a large distributed marketing organization in order to design and develop ContactPoint, a personalized content delivery system and collaborative tool. It can be very difficult for members of large organizations to stay informed about what is happening in different parts of the organization. ContactPoint allows members of the organization to subscribe to one or more information sources, receive information alerts on their desktop, easily identify subject matter specialists, and collaborate with those specialists.